Aclima Terms of Service 

Last Updated July 2020


Thank you for visiting and/or using Aclima.io, related websites, and products. Aclima, Inc. provides a platform where users may obtain information about hyperlocal environmental conditions derived from technologies and services owned, licensed, and provided by Aclima, Inc. (referred to as “Site” and described below). Any visitors to this Site are collectively referred to as "users" in these Terms. By purchasing, accessing, or using the Services offered by Aclima, Inc. (“Aclima”, “we” or “us”), you (”you “ or “user”) are confirming that you have read, understand, and accept this Agreement. This Agreement includes the Terms of Service (“Terms”) covering your use of and access to any of our websites, services, client software, or data sources ("Services") as well our Privacy Policy and published Information Guidelines (see below).  

Our Privacy Policy explains how we collect and use your information while these Terms outline your responsibilities when using our Services including Information Guidelines and interactions with third parties. By using our Services, you’re agreeing to be bound by these Terms, our Privacy Policy, and our Guidelines. If you’re using our Services for an organization (“Customer”), you’re agreeing to these Terms on behalf of that organization. This Agreement may be updated from time to time in accordance with its terms and conditions. You are responsible for regularly reviewing the most current version of this Agreement. When we change this Agreement, we will modify the “Last Updated” date above. You will only be notified as to any updates as required by applicable law. By using, accessing, or logging in to the Services after the date of any update, you will be deemed to have agreed to all such updated Terms.


Your Responsibilities

You are responsible for your conduct. You must comply with our Terms in the use of our Sites and Services, any other agreement or contract you may have with us, and likewise comply with the accompanying Guidelines. Content in the Services may be protected by others’ intellectual property rights. Please don’t copy, upload, download for distribution or share content unless you have the right to do so under other agreements with us and these Terms do not provide such permissions. Portions of our Services may be made available through social sharing features enabled on our Sites (e.g. Twitter and Facebook) but only content and information tagged for such functionality is available for sharing. We may review your conduct and content for compliance with these Terms and our Information Guidelines and any other policies. That said, we have no obligation to do so. 

You may use our Services only as permitted by applicable law, including export control laws and regulations. For example, to use our Services in the United States, you must be at least 13 years old. If you live in the European Union, you must be at least 16 years old. Please check your local law for the age of digital consent. If you don’t meet these age requirements, you may not use the Services.



Some of our Services allow you to download or access our client software (“Software”) or various subscription services related to our Software, Services or platform, which may be updated automatically. As long as you comply with these Terms, we give you a limited, non-exclusive, non-transferable, revocable license to access and download the Software and solely to access the Services. Use of such Software will be governed by further agreements between you and Aclima which you must accept in order to use the Software. To the extent any component of the Software may be offered under an open source license, we will make that license available to you and the provisions of that license may expressly override some of these Terms. Unless the following restrictions are prohibited by law, you agree not to reverse engineer or decompile the Services or the Software, attempt to do so or assist anyone in doing so.


Beta Services

We may release certain products and features that we are still testing and evaluating. Those Services will be marked as beta, preview, preliminary, early access or evaluation (or words or phrases with similar meanings) and may not be as reliable as other Services and may be terminated at any time. By accessing such releases, you agree to their use solely for Aclima internal purposes and evaluation.


Third-Party Services

Parts of our Services will require access to services or APIs or other functionality provided by third parties including but not limited to surveys and questionnaires, marketing analytics including those provided by Google and other platforms, customer relationship management and communications software, and other service providers related to our Sites or Software. By using or accessing our Services you understand that your use of our Sites may involve access by such third party service providers and as such you may be subject to the terms and conditions related to such service providers.  



Aclima’s Services and its related features may not be available in all languages and/or all countries or in translation to all methods of online accessibility for those with various disabilities. Given this possibility, Aclima makes no representation that its services and related features are appropriate or available for use in any specific location or by any specific person. In your election to use and access the Services despite these possible conditions, you do so upon your own initiative and with understanding of and agreement to such limitations.


Aclima’s Property and Proprietary Information

The Services are protected by patent, copyright, trademark, and other US and foreign laws. You agree to not obscure or alter or remove any patent, copyright, trademark or other proprietary notice or legend contained on or in the Services for any reason. These Terms don’t grant you any right, title or interest in the Services, others’ content in the Services, in Aclima’s trademarks, logos and other brand features or proprietary information. 

You may not reproduce, copy, transfer, give access to, distribute, sell, rent, lease, assign, sublicense, nor create derivative works from our Services. Access to the Services is licensed, not sold, to you and is owned by Aclima and its licensors. Aclima chooses to make available portions of our Sites and Services to social sharing applications and other shareable features for data and reports (e.g. Twitter and Facebook) and content sharing features and you may share content that is enabled with such functionality. 

Specifically, unless stated otherwise:

  • you may not cache, store, or export any map content from the Services;
  • you may not redistribute any map content from the Services, including from a cache, by proxying, or by using a screenshot or other static image, instead of directly accessing via our APIs and other sources of licensed data dissemination;
  • you may not resell or re-syndicate the Services to any third party (e.g., act as a reseller or service bureau) except with the express permission from Aclima to do so.



We respect the intellectual property of others and ask that you do too. We respond to notices of alleged copyright infringement if they comply with the law, and such notices should be reported by emailing legal@aclima.io. We reserve the right to delete or disable content alleged to be infringing and terminate accounts of repeat infringers. Our designated agent for notice of alleged copyright infringement on the Services is:

Aclima Inc.

Attention: Legal Department

10 Lombard Street, Suite 300

San Francisco CA 94111



Third Party Content and Cookies
Other than content you may contribute to our Sites, all content displayed on the site or accessible through the Services, including text, images, maps, software or source code, are the property of Aclima and/or third party partners and are protected by United States and international intellectual property laws. Logos and product names appearing on or in connection with the Services are proprietary to Aclima and/or our licensors. You may not remove any proprietary notices or product identification labels from the Services. Information about our collection and use of data through Cookies can be found in our Cookie Policy set forth below.

Mobile User Access
If you access our Services via a mobile device or application, your location and usage data (telemetry) may be sent to us, which we may use to improve our Services, provide information back to you about how your app is being used, and for other purposes consistent with our Privacy Policy and Information Request Guidelines.


You’re free to stop using our Services at any time. We reserve the right to suspend or terminate your access to the Services on notice to you if:

  • you’re in breach of these Terms, or
  • your use of the Services is in a manner that would cause a real risk of harm or loss to us or other users.

We won’t provide notice before termination where:

  •  you’re in material breach of these Terms,
  • doing so would cause us legal liability or compromise our ability to provide the Services to our other users, or
  • we're prohibited from doing so by law.


Discontinuation of Services

We may decide to discontinue the Site, the Services or access to the Software in response to unforeseen circumstances beyond our control or to comply with a legal requirement. If we do so, we’ll give you reasonable prior notice if possible. If we discontinue Services in this way before the end of any fixed or minimum term you have paid us for, we’ll refund the portion of the fees you have pre-paid but haven't received Services for.



To the fullest extent permitted by law, Aclima and its affiliates, partners, licensors, suppliers and distributors make no warranties, either express or implied, about the services. The services are provided "as is". we also disclaim any warranties of merchantability, fitness for a particular purpose and non-infringement. 

Aclima does not guarantee or warrant that the services will be free from corruption, loss, viruses, attack, hacking, interference, or other security intrusions. Aclima disclaims any related liability with respect to these third party acts. to the extent these exclusions are specifically prohibited by law in individual jurisdictions, they  may not apply to you.

You agree and acknowledge that your downloading of any material obtained through the services is at your own risk. Any resulting or alleged damages to your computer, device, or data loss that results shall be your sole responsibility.


Limitation of Liability

We don’t exclude or limit our liability to you where it would be illegal to do so.  In countries where certain types of exclusions aren’t allowed, we're responsible to you only for losses and damages that are a reasonably foreseeable result of our failure to use reasonable care and skill or our breach of our contract with you. This paragraph doesn’t affect consumer rights that can't be waived or limited by any contract or agreement.

Aclima, its affiliates, partners, suppliers or distributors won’t be liable for:

  • any indirect, special, incidental, punitive, exemplary or consequential damages, or
  • any loss of use, data, business or profits, regardless of legal theory.

These exclusions or limitations will apply regardless of whether or not Aclima or any of its partners or affiliates have been warned of the possibility of such damages. Aclima, its affiliates, partners, suppliers, or distributors will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Aclima and its affiliates aren’t responsible for the conduct, whether online or offline, of any users of the services. To the extent these exclusions are specifically prohibited by law in individual jurisdictions, they may not apply to you.



You agree to indemnify and hold harmless Aclima and its subsidiaries, affiliates, officers, directors, agents, partners, and employees from any claim or demand, including reasonable attorneys' fees, arising out of:

  • Your use of the Services;
  • Your violation of these Terms;
  • Your end users’ use of the Services in or through an application or service you provide;
  • Content you or your end users submit, post to, extract from, or transmit through the Services.


Unlawful and other unauthorized uses

You agree to comply with all applicable laws, regulations, and third party agreements in your use of the Services. You are not (and your organization is not 50% or more owned by one or more individuals, organizations or entities that are): (1) organized or located in a country or territory that is the target of sanctions imposed or (2) listed on any restricted or sanctioned party list maintained by the U.S. Government or any other applicable country.

You may not use the Services in any manner that could damage or overburden the Services or interfere with any other party's use of the Services.

You may not use the Services to:

  • Disseminate material that is abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening, or malicious;
  • Aid or implement practices violating basic human rights or civil liberties. For the avoidance of doubt, you may not use the Services to assist in the creation of databases of identifying information for any government to abrogate any human rights, civil rights, or civil liberties of individuals whether on the basis of race, gender or gender identity, sexual orientation, religion, or national origin or otherwise;
  • Disseminate or store material that infringes the copyright, trademark, patent, trade secret, or other intellectual property right of any person;
  • Create a false identity or otherwise attempt to mislead others as to the identity or origin of any communication or data communicated through our Services;
  • Export, re-export, or permit downloading of any content in violation of any export or import law, regulation, or restriction of the United States and its agencies or authorities, or without all required approvals, licenses, or exemptions;
  • Interfere with or attempt to gain unauthorized access to any computer network;
  • Host, transmit to, or provide to us any information that is subject to specific government regulation, including, without limitation, Protected Health Information (as defined in the U.S. Health Insurance Portability and Accountability Act, as amended), financial information (as regulated by the U.S. Financial Services Modernization Act, as amended), consumer reports, and consumer-reporting information (as regulated by the U.S. Fair Credit Reporting Act, as amended) or information subject to export control or economic sanction laws;
  • Operate dangerous businesses using our Services such as emergency services or air traffic control, where the use or failure of the Services could lead to death, personal injury or significant property damage;
  • Transmit viruses, trojan horses, or any other malicious code or program; or
  • Engage in any other activity reasonably deemed by us to be in conflict with the spirit or intent of these Terms.
  • Use the Services to develop, test, validate, and/or improve any service or dataset that is a substitute for, or substantially similar to, the Services (including any portion thereof).


Resolving Disputes

Aclima will attempt to resolve any dispute with you informally by contacting you via email. If a dispute is not resolved within 15 days of submission, a formal proceeding may follow such as arbitration.

Judicial forum for disputes: You and Aclima agree that any judicial proceeding to resolve claims relating to these Terms or the Services will be brought in the federal or state courts of San Francisco County, California. Aclima and you both consent to venue and personal jurisdiction in such courts. If you reside in a country (for example, European Union member states) with laws that give consumers the right to bring disputes in their local courts, this paragraph doesn’t affect those requirements.

No Class Actions: You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or a member in a class, in a consolidated or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations aren’t allowed. 


Controlling Law

These Terms will be governed by California law, in the United States of America, except for its conflicts of laws principles. However, some countries (including those in the European Union) have laws that require agreements to be governed by the local laws of the consumer's country. This paragraph doesn’t override those laws.


Entire Agreement

These Terms constitute the entire agreement between you and Aclima with respect to the subject matter of these Terms, and supersede and replace any prior or contemporaneous agreements, or terms and conditions applicable to the subject matter of these Terms. These Terms create no third-party beneficiary rights or rights of survivorship.


Waiver, Severability & Assignment

Aclima’s failure to enforce a provision is not a waiver of its right to do so later. If a provision is found to be unenforceable, the remaining provisions of the Terms will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible. You may not assign any of your rights under these Terms, and any such attempt will be void. Aclima may assign its rights to any of its affiliates or subsidiaries, or to any successor in the interest of any business associated with the Services.



You agree that we may freely exploit and make available any and all feedback, suggestions, ideas, enhancement requests, recommendations, or other information you provide to us relating to the Services. 



We may revise these Terms, and policies related to it (e.g. our Privacy Policy or Information Guidelines), from time to time to better reflect:

  • changes to the law,
  • new regulatory requirements, or
  • improvements or enhancements made to our Services.

If an update materially affects your use of the Services or your legal rights as a user of our Services, we’ll notify you prior to the update's effective date by sending an email to the email address associated with your account or via an in-product notification. These updated terms will be effective no less than 30 days from when we notify you. You may not be notified of non-material changes to our terms or policies. 

If you don’t agree to the updates we make, please cancel your account before they become effective. By continuing to use or access the Services after the updates come into effect, you agree to be bound by the revised Terms.




This Supplemental Terms section of the Terms of Services applies solely to users (“you” or “Enterprise Users”) of Aclima’s Enterprise Services, as further defined below (“Supplemental Terms”) who are not otherwise subject to a Services Agreement for the license and use of our Services. To the extent any provision of this set of Supplemental Terms conflicts with any agreement by and between any Customer and Aclima, the terms of that agreement shall supersede and be controlling. Other additional or different terms may apply to Enterprise Users of the Services of Aclima’s publicly available or community websites, APIs or Apps or use of other services (in this section, referred to as the “Self-Serve Services”). By purchasing, accessing, or using the Services, you confirm that:

  1. You will only use our Services for business and professional reasons (Services for Enterprise Users are not for use by or distribution to others or to consumers and may only be used for business and professional purposes);
  2. You accept and will comply with these Supplemental Terms; and
  3. You are responsible for ensuring that any Enterprise Users of our Services through your account are authorized users under your subscription or license, and employed or contracted by any party or entities or companies that you or your employer controls, owns, or is controlled by.



We use capitalization for terms that have a special meaning in this Agreement. Headings used in this Agreement are for convenience of reference only and do not affect the construction or interpretation of this Agreement. While some terms are defined elsewhere, this section sets out the definitions of some key terms:

“Access Period” means, with respect to each application of Aclima Software and any Data Product Module, the period of time specified above for which an Enterprise User is authorized to access such Aclima Software and Data Product Modules; such access may be for the term noted in an Order Form or a shorter or longer period of time. For all licenses of Aclima Software, the Access Period is defined as the expiration and may be set forth in the Order Form. For any Output Reports, the license shall be perpetual beyond the Access Period, provided that Enterprise User is otherwise in compliance with all other license terms and conditions of the Agreement.

“Aclima Datasets” means Data Product Modules consisting of the specific collections of data and information an Enterprise User is expressly authorized to access and/or download through Aclima Software under this Addendum.

“Aclima Software” means the web-based software application/s made available by Aclima hereunder that permits Enterprise Users to utilize various Data Product Modules, and includes, without limitation, any related documentation, data, code, and other materials made available by Aclima, as may be updated from time to time. The specific Aclima Software application(s) included under this Addendum is identified under the applicable Task Order.

“Capacity Limitations” means the usage limitations specified and defined in any Task Order with respect to an Enterprise User’s use of the Aclima Software or Data Product Modules. Such limitations may include seat or user limits for access to Aclima Software or limits regarding the quantity of data an Enterprise User is permitted to access or the number of queries or calls an Enterprise User is authorized to make with respect to a Data Product Module.

“Customer Datasets” means Data Product Modules representing collections of data and information provided by an Enterprise User, if applicable, that may be input into the Aclima Software. “Data Product Modules” means either the Aclima Datasets, Customer Datasets, or Third Party Datasets that the Enterprise User is expressly authorized to access and/or download through Aclima Software during the Term and subject to the terms and conditions of this Addendum including Access Period limitations. Data Product Modules may include range measurements, range-rate measurements, meta-data, and other data and information that an Enterprise User is authorized by Aclima to access and/or download through Aclima Software or by any other means specified in writing by Aclima. The applicable Data Product Modules are identified under the Task Order.

“Enterprise Services” means services included in Aclima’s Enterprise Services and any other Aclima products or services made available to you through an Order Form or an Online Order, but does not include: i) Aclima’s Professional Services; or ii) any Third-Party Services.

“Order Form” is a document that we issue and that is signed or otherwise agreed to by you, which describes the Enterprise Services you are purchasing, including the fees, the quantities purchased, and any other details specifically related to those services.

“Output Reports” means any static, fixed format reports containing or utilizing the Aclima Software and any Data Product Modules.

“Third Party Datasets” means any third party collections of data provided or sourced by either Aclima or the Enterprise User including public municipal/state/federal sources, hardware providers, and vetted third-party monitoring programs, provided that the sourcing party shall be responsible for the use of such Third Party Datasets in connection with Aclima Software.

“Third-Party Services” are services that are not provided by Aclima that you may access or use in connection with our Enterprise Services. They may include the extensions and applications available in the Aclima Software or those services specifically identified as “Partner Services”.



2.1. Enterprise Services: During the Term of any Order Form or agreement between us, we will: (a) make the Enterprise Services available to you in accordance with the applicable Order Form; and (b) host and serve the Enterprise Services in accordance with any service levels agreed upon by and between the parties.

2.2 Aclima Professional Services: If your Order Form includes professional services (such as account set-up, provisioning, or training) (“Aclima Professional Services”), these Terms also apply to and govern all Aclima Professional Services. 

2.3 Updates: Our Enterprise Services evolve constantly. So long as we do not breach the warranty set out herein, we may change our Enterprise Services (such as by changing, adding or removing features) at any time, for any reason, and may or may not provide notice of those changes to you.



3.1 Acceptable Use: You and your authorized Enterprise Users must comply with any Guidelines (published in these Terms and updated from time to time) and all applicable laws. If you or any of your authorized Enterprise Users do not comply with the Guidelines or any applicable laws, we may temporarily remove, suspend, or restrict your access to the Enterprise Services without prior notice. In any such case, we will then notify you and, where applicable, will work with you in good faith to resolve the issue.

3.2 Account Information: You are responsible for the completeness, security, confidentiality, and accuracy of the account information you provide to us. You will promptly notify us of any unauthorized access to or use of your log-in credentials or account.

3.3 Affiliates: Your Affiliates may use the Enterprise Services that you purchase, subject to the quantities or other usage limits set out in your Order Form. If an Affiliate wishes to have a separate account or wishes to be billed separately for its use of the Enterprise Services, that Affiliate will need to sign a separate Order Form, which will form a separate contract between Aclima and that Affiliate, which will also be subject to this Agreement.



4.1 Third-Party Services: If you access or purchase a Third-Party Service, such as technology licenses, tools, or APIs, in order to access or use the Services or to use data found in or downloaded from the Services, you do so at your own risk. Your relationship with the Third-Party Service provider is an agreement between you and them. If you access or enable a Third-Party Service, you grant them permission to access or otherwise process your data as required for the operation of the Third-Party Services. We will not be liable for disclosure, use, changes to, or deletion of your data or for losses or damages you may suffer from access to your data by a Third-Party Service. We make no representation and will have no liability or obligation whatsoever in relation to the content or use of, or correspondence, agreements or transactions with, any Third-Party Services. You must comply with all agreements and other legal requirements that apply to Third-Party Services.

4.2 Partner Services: Without limiting the generality of Section 4, if you purchase any Partner Services, you: (a) acknowledge and agree that we are acting solely as an authorized reseller for such Partner Services; and (b) expressly agree to be bound by the terms and conditions applicable to such services listed in these Terms of Service or as otherwise set out in the applicable Order Form.



5.1 Scope of Licenses: Subject to an Enterprise User’s compliance with the Terms and Supplemental Terms, Aclima hereby grants to Enterprise User a limited, non-exclusive, non-sublicensable, non-transferable license during the Term to (i) access the Aclima Software, subject to the Capacity Limitations, (ii) use the Data Product Modules solely for its internal and technical business purposes including without limitation for assessment of accuracy and other metrics and benchmarking performance of the Aclima Software or any Output Reports against existing tools, datasets or sources, and for no other use or purpose, (iii) use the Output Reports for any business purposes, including without limitation the dissemination and publication for the Output Reports (or any portion thereof) to the general public; provided however that Enterprise User use the attribution language for such Output Reports as set forth below. For the avoidance of doubt, Enterprise User shall not distribute, publish, or otherwise make available to any third party the Aclima Datasets except that Enterprise User may share reports and presentations containing analyses or summaries that comprise the Output Reports as derived from the Data Product Modules for any non-commercial purpose; provided that Enterprise User shall not share or distribute portions or excerpts of the Data Product Modules themselves without Aclima’s prior written approval. Enterprise User represents and warrants that the execution, delivery and performance of this Addendum does not and will not conflict with any agreement, instrument, judgment, law, rule or regulation or understanding, oral or written, to which it is a party or by which it may be bound or subject.  For purposes of and with reference to the Terms or these Supplemental Terms, Enterprise User shall retain all right, title and interest in and solely to any Customer Datasets provided by Enterprise User, including all intellectual property rights therein. Enterprise User, not Aclima, shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all Customer Datasets. Notwithstanding anything to the contrary, Enterprise User acknowledges and agrees that Aclima may internally use and modify Customer Datasets without limitation for the purposes of providing the Aclima Software, Data Product Modules and any support or consultation services to Enterprise User, including publication and distribution of any Aclima Community website services. Subject to Enterprise User’s compliance with these Terms, Aclima hereby grants to Enterprise User a perpetual, non-exclusive, non-sublicensable, non-transferable license to the Output Reports created by Aclima and delivered to Enterprise User during the Term, provided however that Enterprise User may not use or distribute such Output Reports for any commercial purpose whatsoever. To the extent Enterprise User publicly displays or shares the Output Reports or otherwise creates derivative works from such Output Reports, Enterprise User shall attribute the source of any Data Products Modules found in the Output Reports and affix such source attribution to the Aclima Software and Data Product Modules.


5.2 License and Use Restrictions: Except as expressly set forth in the Terms and these Supplemental Terms, Enterprise User shall not (and shall not permit any third party to), directly or indirectly: (i) rent, lease, distribute, pledge, assign, sell, license or otherwise transfer or encumber rights to or make available to any third party the Aclima Software or any incorporated Data Product Modules (including without limitation for the purpose of the third party distributing, commercializing or publishing any Data Product Modules); (ii) use the Aclima Software or Data Product Modules for the commercial benefit of a third party; (iii) remove or otherwise alter any proprietary notices or labels from the Aclima Software or the Data Product Modules or any portion thereof; or (iv) use the Aclima Software or the Data Product Modules to build or enable a commercial application or product that is competitive with any Aclima product or service; (v) exceed any Capacity Limitations or Term restrictions imposed by Aclima upon use of the Aclima Software or Data Product Modules; or (vi) use or provide the Aclima Software or any Data Product Modules as part of any service bureau, time sharing, software as a service or other similar means. Enterprise User is responsible for all of Enterprise User’s activity in connection with the Aclima Software and the Data Product Modules and shall be solely responsible for any breach of obligations in these Supplemental Terms by its employees, agents, and contractors. Enterprise User (a) shall use the Aclima Software and the Data Product Modules in compliance with all applicable local, state, national and foreign laws, treaties and regulations (including those related to data privacy, international communications, export laws and the transmission of technical or personal data laws), and (b) shall not use the Aclima Software or the Data Product Modules in a manner that violates any third party intellectual property, contractual or other proprietary rights. Aclima may monitor Enterprise User’s use of the Aclima Software or Data Product Modules to improve Aclima’s products and services and to ensure Enterprise User’s compliance with this Addendum. Enterprise User expressly acknowledges that any breach of this Section 3 shall constitute a material breach of the Supplemental Terms, subject to Aclima’s immediate termination and Enterprise User’s immediate return or destruction of the Data Product Modules. In no event shall Aclima be liable for any data loss, loss profits or cost of procurement of substitute goods or services resulting from such return or destruction of the Data Product Modules.   



Enterprise User acknowledges and agrees that, notwithstanding anything to the contrary, the Aclima Software, Aclima Datasets and Data Product Modules, including any and all intellectual and proprietary rights therein, are and shall at all times remain the sole and exclusive property of Aclima, and to which Aclima grants no rights or licenses except those rights expressly and unambiguously set forth herein. 

6.1 Enterprise Services: Aclima retains all right, title, and interest in our Enterprise Services and all intellectual property contained therein. The Enterprise Services, the Aclima Software, Aclima Datasets, the Output Datasets and Data Product Modules are protected by copyright, trademark, patent, trade secret and other laws, and, as between you and Aclima, we own and retain all rights in all intellectual property associated with such Services.

6.2 Feedback: Aclima welcomes your suggestions, comments, bug reports, feature requests or other feedback (“Feedback”). We do not have to keep Feedback confidential, even if you tell us it is confidential, provided we do not disclose that you are the source of any Feedback. If you provide Feedback, you grant Aclima a non-exclusive, worldwide, perpetual, irrevocable, transferable, sub-licensable, royalty-free, fully paid-up license to use the Feedback for any purpose.



7.1 Term: These Supplemental Terms will commence effectiveness on the first day of the initial term set forth in any services agreement or on your Task Order or Order Form, and will continue in effect until the earlier of: (a) the expiration of all Task Orders or Order Forms applicable to you (including any renewal periods); and (b) the termination of the services (the “Term”).

7.2 Survival: Any provision, either by its terms or to give effect to its meaning, must survive and such other provisions that expressly or by their nature are intended to survive termination will survive the expiration or termination of any Order Form or Contract. 



8.1 Order Forms: The following terms apply to any purchase made by signing an Order Form:

  1. Fees. You will pay all fees as and when described in the Order Form(s) (the “Fees”).
  2. Invoicing. We will invoice you for the Fees in the currency set forth on the applicable Order Form. Unless otherwise stated on the Order Form, all undisputed invoices are payable within thirty (30) days of the invoice date.
  3. Late Payment. If any undisputed amounts invoiced are not received by Aclima by the due date, then, at our discretion, such charges may accrue late interest at the lower of: (a) the rate of 12% per year; or (b) the maximum rate permitted by law from the date such payment was due until the date paid. In addition, upon thirty (30) days’ written notice to you provided after the due date of any undisputed amount, we may suspend your access to the Enterprise Services if we have not received the amounts invoiced in full.
  4. Taxes. You are responsible for paying all taxes, assessments, charges, fees, and levies that may be levied on or applicable to the sale or license of goods or services, as the case may be, including all sales, use, goods and services, value-added, and excise taxes, customs duties, and assessments, together with any installments and any interest, fines, and penalties with respect thereto, imposed by any governmental authority, including federal, state, provincial, municipal, and foreign governmental authorities (collectively, “Taxes”) associated with your subscription to the Enterprise Services, which for clarity does not include any taxes based on Aclima’s income. If we have the legal obligation to pay or collect Taxes for which you are responsible under this provision then the appropriate amount will be invoiced to and paid by you, unless you provide us with a valid tax exemption certificate authorized by the appropriate taxing authority. 



9.1 Confidential Information: Aclima and you may exchange “Confidential Information” in the course of your negotiation and use of our Enterprise Services. Aclima’s Confidential Information may include non-public information about our pricing, personnel, or partnerships, our product roadmap, our security documentation, or other non-public information we identify as confidential. Your Confidential Information may include non-public information about your policies, personnel (including names and email addresses of your authorized Enterprise Users), or plans or strategies or business practices. When either you or we (the “recipient”) receive Confidential Information from the other (the “discloser”), the recipient will use the same degree of care that it uses to protect the confidentiality of its own Confidential Information of like kind (but in no event less than reasonable care) and will not disclose or use any Confidential Information of the discloser for any purpose outside of the scope of this Agreement. Information will not be considered Confidential Information if (i) it was lawfully in the recipient's possession before receiving it from the discloser; (ii) it is provided in good faith to the recipient by a third party without breaching any rights of the discloser or any other party; (iii) it is or becomes generally available to, or accessible by, the public through no fault of the recipient; or (iv) it was or is independently developed by the recipient without reference to the discloser’s Confidential Information. In the event that the recipient or any representative of the recipient becomes legally compelled (by law, rule, regulation, subpoena, or similar court process) to disclose any of the Confidential Information, the recipient will (if permitted to do so) provide the discloser with notice of such circumstances and will limit such disclosure to the required disclosure.

9.2 Enterprise Security and Continuity Standards: During the Term, we will use commercially reasonable efforts to maintain the following “Enterprise Security Standards”:

  1. Security Practices. Aclima will implement and maintain industry standard security and data protection practices of comparable level to other companies of Aclima’s size and scope of operations; and
  2. Disaster Recovery and Business Continuity. Aclima has and will maintain a disaster recovery and business continuity plan.



10.1 Mutual Warranties: Each of Aclima and Customer represents and warrants that (a) it has the power and authority to enter into agreements and to perform its obligations and duties hereunder; and (b) it will perform its obligations and duties and exercise its rights in compliance with all laws applicable to it.

10.2 Aclima Warranties: Aclima warrants that: (a) the functionality of the Enterprise Services will not be materially decreased during the term of the applicable Order Form; and (b) to its knowledge, the Enterprise Services do not contain any malicious code or viruses.

10.3 Indemnification by Aclima: Subject to Customer’s compliance with this provision, Aclima will defend Customer from and against any and all third-party claims that the use of the Enterprise Services as permitted hereunder directly infringes a valid U.S. or Canada patent or copyright or misappropriates a third party’s trade secret (a “Claim”) and will indemnify Customer for any damages awarded by final non-appealable judgment against, and for reasonable legal fees incurred by, Customer in connection with any such Claim.

Aclima will have no liability for any Claim to the extent it arises from:

  1. a modification of the Enterprise Services by or at the direction of any person other than Aclima;
  2. use of the Enterprise Services in violation of the Terms or Supplemental Terms or applicable law;
  3. use of the Enterprise Services after Aclima notifies Customer to discontinue use because of an infringement or misappropriation claim;
  4. the combination, operation, or use of the Enterprise Services with any other software, program, or device not provided or specified by Aclima to the extent such infringement would not have arisen but for such combination, operation, or use; or
  5. use of the Enterprise Services in a manner that is inconsistent with their intended use.

If the Enterprise Services or any part thereof have become, or in Aclima’s opinion are likely to become, the subject of any Claim, Aclima may at its option and expense:

  1. procure for Customer the right to continue using the Enterprise Services as set forth hereunder;
  2. replace or modify the Enterprise Services or applicable functionalities to make them non-infringing; or
  3. if options (a) or (b) are not reasonably practicable, terminate any agreement for the provisions of such Enterprise Services and refund to Customer any unearned Fees that Customer paid in advance for such Enterprise Services.

This provision sets forth Aclima’s sole liability (and Customer’s sole remedy) regarding infringement or misappropriation of third-party rights.

10.4 Indemnification by Customer: Were not otherwise prohibited by applicable statute, Customer will defend, indemnify, and hold harmless Aclima, its Affiliates, and its or their directors, officers, employees, agents, shareholders, successors and assigns from and against all claims, losses, damages, penalties, liability, and costs, including reasonable legal fees, of any kind or nature that are incurred in connection with or arising out of a third-party claim: arising from Customer’s breach of any of the Terms or these Supplemental Terms.

10.5 Indemnification Procedure: The indemnified party will: (a) give written notice of the claim to the indemnifying party promptly and in any event no later than ten (10) days after the indemnified party receives the claim; (b) give the indemnifying party sole control of the defense and settlement of the claim (provided that the indemnifying party may not enter into any settlement, compromise or consent to judgment with respect to any claim without the indemnified party’s prior written consent unless such settlement, compromise or consent to judgment unconditionally releases the indemnified party of all liability); and (c) provide the indemnifying party with reasonable cooperation and assistance at the indemnifying party’s expense.

10.6 Except as may be expressly provided in a separately negotiated enterprise services agreement, and not including customer’s obligation to pay all fees owed to Aclima hereunder, in no event will either party's aggregate liability to the other party for all claims of any kind, including any claims arising out of or related to this agreement, whether by statute, contract, tort, or under any other theory of liability, exceed the fees paid by any customer for the services subject to the claim during the six (6) month period immediately preceding the date on which the cause of action arose. The limitations of liability in this provision also apply to our affiliates and the directors, officers, employees, and agents of Aclima and our affiliates (the “Aclima Parties”) and to claims brought based on any cause of action, including breach of contract, tort (including negligence), statute or other legal or equitable theory.

10.7 Excluded Damages. To the maximum extent permitted by applicable law, in no event will either party, its directors, employees, agents, or licensors be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, or for loss of profits, goodwill or data or other intangible losses, that result from the use of, or inability to use, the enterprise services or any other aspect of this agreement.

Your exclusive remedy for any breach, interruption, or cessation of access or transmission to or from the services are set forth in herein. 



The use of the services may be subject to import and export laws of the United States and other countries. You agree and acknowledge that you will comply with all import and export laws and regulations. Specifically, you warrant and represent that the services and/or related software may not be exported or re-exported (a) into any U.S. embargoed countries or (b) to anyone on the US Treasury Department’s List or Entity List. As a registered user of the services, you warrant and represent that you are not located in any such country or on any such list. This assurance and communication shall survive termination of Services.



Last Updated May 2020


Aclima uses cookies to help provide, protect, and improve Services. This Policy describes the cookies we use and explains why we use cookies and how we deal with the collected information. It also explains how cookies enable the Sites to function properly and why you may not be able to experience the full functionality of the website if you disable the use of cookies. This Cookie Policy should be read alongside, and in addition to, our Terms of Service and our Privacy Policy.

By visiting our website without changing your settings, you agree to receive all cookies and other data collection tools; however, if you do not accept the use of these cookies, you can change your cookie settings at any time by following the instructions below.



Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a certain webpage. Cookies are then sent back to the originating webpage on each subsequent visit, or to another webpage that recognizes that cookie. Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide information to the owners of the website.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have visited our Site before or whether you are a new visitor. 

There are two broad categories of cookies:

  • first party cookies, served directly by us to your computer or mobile device;
  • third party cookies, which are served by a third party on our behalf. We may use third party cookies for functionality, performance/analytics, advertising/tracking and social media purposes.

Cookies can remain on your computer or mobile device for different periods of time. Some cookies are session cookies, meaning that they are stored only temporarily during a browsing session and expire when you close your browser. Other cookies are persistent cookies, meaning that they are saved on your computer or mobile device for a fixed period and are not deleted when your browser is closed. They can be used by Aclima website to recognize your computer or mobile device when you open your browser and browse the Internet again.



We use cookies for a variety of reasons, including to:

  • enable, facilitate and streamline the functioning of and your access to the Site;
  • track traffic flow and patterns of travel in connection with the Site;
  • understand the total number of visitors to our Website on an ongoing basis and the types of internet browsers (e.g. Firefox, Chrome or Internet Explorer) and operating systems (e.g. Windows or Mac OS) used by our visitors;
  • monitor and continually improve the performance and functionality of the Site.



The types of cookies used by us and our partners in connection with the Sites can be classified into one of five categories, namely ‘cookies necessary for essential Aclima purposes’, 'functionality cookies', ‘performance and analytics cookies', 'advertising and tracking cookies', and 'social media cookies'. We have set out some further information about each category:

  • Essential website cookies: These cookies are strictly necessary to provide you with services available through our Sites. 
  • Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Sites but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.
  • Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you.
  • Advertising cookies: These cookies may be used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
  • Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Site through third party social networking and other websites. These cookies may also be used for advertising purposes too.



You have the right to accept or stop cookies from being stored on your device at any time by modifying the settings in your web browser to reflect your cookie preferences. Please be aware that you may not be able to use all the interactive features of the website and/or online courses and content once cookies are disabled.

Most browsers offer instructions on how to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the “Help” option in your browser for more details.

If you only want to limit third party advertising cookies, you can turn such cookies off by visiting the following links:



Cookies are not the only way to recognize or track visitors to a website. Our partners and service providers may employ software technologies that help us manage our Site to see what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages or in emails and are about the size of the period at the end of this sentence. We use clear gifs or pixels in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We may tie the information gathered by clear gifs in emails to your Personal Information.



We will occasionally update this Cookie Policy to reflect changes in our practices and services. When we post changes to this Cookie Policy, we will revise the "Last Updated" date at the top of this Cookie Policy. If we make any material changes in the way we collect, use, and/or share information held in cookies, we will notify you by prominently posting notice of the changes on the Aclima Website. We recommend that you check this page from time to time to inform yourself of any changes in this Cookie Policy or any of our other policies.



If you have disabled one or more Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.



If you have any questions or comments about this cookies policy, or privacy matters generally, please contact us via email at legal@aclima.io.




Last Update June 2020



Aclima will review and respond to properly served requests for user information in accordance with its privacy policy, terms of service, and applicable law. Aclima reserves the right to object to requests that are improperly served, burdensome, overly broad or vague, or inappropriate as determined in its discretion. Aclima will notify its customers and users of relevant requests for information in its sole discretion unless legally prohibited.



Non-content confidential and proprietary information generated from Aclima Services will not be released to third parties in the absence of valid subpoena, court order or other legal process. 



Non-content user information will not be released to law enforcement except in response to a valid subpoena, court order, or other legal process. Content information will only be disclosed in response to a probable cause search warrant from an agency with proper jurisdiction. Under US law, including the federal Stored Communications Act, 18 U.S.C. Sections 2701-2712:

  1. A valid subpoena issued in connection with an official criminal investigation is required for Aclima to disclose non-content user information as defined in 18 US Code section 2703(c)(2) -- e.g. name, means of payment, and length of service.
  2. A court order issued under 18 US Code section 2703(d) is required for Aclima to disclose other non-content information.
  3. A probable cause search warrant issued under the procedures described in the Federal Rules of Criminal Procedure or equivalent state warrant is required for Mapbox to disclose user content information -- e.g. maps, data, and/or communications with Aclima or its services -- or other location-specific information.

If, in our good faith judgment, there is an emergency involving the danger of death or severe physical injury, we may also provide the limited information necessary to prevent that harm.



If not unduly burdensome or otherwise inappropriate, Aclima will take reasonable steps to preserve a snapshot of any existing time-sensitive Services information in connection with a criminal investigation for up to 90 days, pending receipt of a properly served law enforcement request or valid subpoena.



Requests for user information must include:

  1. User email address
  2. Details of the specific information being requested and its relationship to a valid investigation
  3. Requester's name, title, agency, office, official email address, and direct phone number
  4. Deadline to respond, which must be reasonable and on not less than 30 days notice



Law enforcement officials can submit requests by mail or in person at: Aclima, Inc. Attn: Legal, 10 Lombard Street, Suite 300, San Francisco, CA 94111 or via email to legal@aclima.io.  While we agree to accept service of law enforcement requests by these methods, neither Aclima nor our users waive any legal rights based on this accommodation.



If you are a copyright owner or an agent thereof, and believe that any user submission or other Aclima content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing Our Copyright Agent available at legal@aclima.io with the following information in writing (see 17 U.S.C § 512(c)(3) for further detail):

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works on Aclima are covered by a single notification, a representative list of such works from Aclima;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Aclima to locate the material;
  4. Information reasonably sufficient to permit Aclima to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address;
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.